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If you cannot kill the system easily, try holding down the power button for about 10 seconds and the system should shut off, but may still sleep or hibernate. Otherwise you may have to let the battery run down completely 3 times. After the 3rd try you should be put into safe mode, and if so, plug it in immediately so you can try to work with it from there. Then use Andre’s notes above and elsewhere to work on addressing whatever happened.

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Your PC may just show a black screen if it turns down the display for power-saving mode. There’s a chance your keyboard is unplugged or your mouse lost battery power and your PC can’t receive the input.

I have some older computers that just don’t like newer Windows version major updates. If you use the power button to shut down, it flashes up the lock screen before turning off.

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The grafic driver workaround helped me to solve the problem. I have been plagued by this problem for the last two Windows 10 updates in December.

Then I remembered that I had updated the graphics driver in between the Windows updates I associated with the problem, and the previous update a month earlier. Just to be sure, make certain that you have absolutely nothing plugged into the laptop whatsoever – especially no USB devices, then try a restart. Hopefully you do not have your system set to “sleep” or “hibernate” when you turn off the system via the power button as that really does not shut down the system.

  • If you don’t have another power cable to test with, see if a friend or a family member has one you can borrow.
  • If any computer hardware was recently added, we recommend you temporarily disconnect or remove it to ensure that it’s not causing your issue.
  • Verify the cable supplying power to your computer is not bad or damaged by using a different one.
  • If the computer turns on, you can turn it back off and reconnect all the cables.
  • If you have a power strip or UPS , disconnect the computer power cord from it and connect the cord directly to the wall outlet.

Open the case and unplug all the drive power cables and the power cables feeding the motherboard. (This is usually a small-gauge pair of wires that can break if you pull too hard.) On some PCs, you must also remove the power switch.

When coming out of Sleep I was presented with a black screen, but I could see from the disk activity that the PC was doing the normal things. I even typed my password into the black screen to prove that was where it was, and the disk activity resumed as normal. Clearly the problem was only with the Display Driver or Monitor. I tried all the solutions offered and nothing worked, including updating to the latest drivers for my graphics card.

A corrupt user profile can sometimes trigger a black screen. Attempting to boot into Safe Mode, create a new user account, then attempting to sign into it might work. ShareTweetShareShareEmailCommentsThe only thing worse than a blue screen of death is a black screen of death. And the only thing worse than a black screen of death is a black screen that doesn’t even throw you a bone by telling you what’s wrong. Black screens during installations, updates, or at complete random have been reported by a number of users.

Other times, you may have a mouse and keyboard but no desktop environment. A Windows 10 black screen can be difficult to diagnose and fix. These troubleshooting steps will set you in the right direction. Make sure your keyboard and mouse are connected to your PC and have battery power—seriously!

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Windows 10 black screen issues can be persistent and mysterious. If you’ve gone through all of the troubleshooting steps above and you are still having issues, your next step is to throw it out to the community. Let us know about your successes, failures, and frustrations in the comments or join us in the Windows 10 Forums.

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